Crisis Case Manager

Job Description

The Chaldean Community Foundation (CCF) is a not-for-profit 501(c)(3) organization dedicated to advancing the needs of the Chaldean American community and the communities in which they live and work through education, charitable giving and advocacy. Among its missions is to provide Iraqi Christian and Chaldean refugees with necessary medical, psychological and social services to assist with American acculturation.

The CCF is seeking a tri-lingual case manager to join its Sterling Heights location. The ideal candidate is fluent in English, Arabic and Chaldean/Aramaic with an understanding of the Chaldean community and the plight of Iraqi Christians. Night and weekend hours may be required.

General Purpose

Under the direction of the RAST Program Manager provides case management services to individuals. This service can be provided in-home, in-office, in-school or other approved/appropriate community setting. This position is responsible for managing an assigned caseload of clients, assessing, and working with other community resources in meeting/achieving client service needs.

Main Job Tasks and Responsibilities

  • Deliver in-home, community, office-based case management services to clients seeking services at CCF.
  • Assist potential program participants in completing applications for appropriate programs.
  • Continually assess client needs, service availability and appropriateness.
  • Participate in staff meetings and initiatives;
  • Adhere to CCF’s policies and procedures;
  • Support the mission, philosophy, goals and objectives of CCF;
  • Demonstrated ability to interview and assess clients, using appropriate assessment tools, and observe, record and report on an individual’s progress;
  • Identify community resources and services for clients and coordinate provision of services;
  • Provide on-going supportive and/or case management functions in accordance with the problems, needs, in order to help the clients to achieve the stated goals and objectives.
  • Provide face to face reviews with the client and/or relevant staff on a regular basis the progress made in reaching service goals so that the service plan can be modified as necessary to ensure that the goals and objectives are being achieved.
  • Establish effective working relationships with internal agency staff as well as with relevant community organizations;
  • Interact positively with clients and their families.

Education and Experience

  • A Master’s degree in Social Work from an accredited college or university strongly preferred.
  • Full license in good standing (LBSW) in Michigan strongly preferred.
  • Limited License (LLBSW) in Michigan will be considered with two years’ eligible Experience.
  • Reliable transportation, possession of a valid driver’s license, and maintenance of automobile insurance coverage that meets organization coverage limit requirements.

Key Competencies

  • Ability to provide an emotionally stable environment for clients
  • Must possess a strong sense of empathy and cultural sensitivity
  • Ability to work with diverse populations including children and families
  • Appreciation of the cultural background, heritage and identity of client
  • Ability to keep confidential information
  • Knowledge of the functions of other health and social agencies and their relationships to social work and the behavioral health field;
  • Knowledge of applicable state and federal regulations;
  • Knowledge of Michigan Department of Health and Human Services (MDHHS) standards and operations;
  • Ability to make responsible decisions in accordance with regulations and established policies and procedures;
  • Ability to effectively communicate, both orally and in writing;
  • Ability to establish and maintain effective working relationships within and outside the organization;
  • Ability to represent the organization in a professional manner to outside organizations and county and state bodies;
  • Ability to ensure the delivery of quality services to clients;
  • Ability to get to the source of a problem;
  • Ability to create a positive impression and to instill confidence;
  • Must possess excellent interpersonal and telephone communication skills.
  • Ability to establish relations and work effectively with staff, clients, and the community.

The position description above is intended to be sufficient to identify the position and be illustrative of the many duties that may be assigned. It should not be interpreted to describe all the duties an employee assigned to this classification may be required to perform

Candidates should e-mail a current resume to and include “case manager” in the subject line.

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