Entry Level IT Help Desk Specialist

General Purpose

The Chaldean Community Foundation (CCF) improves the stability, health, and wellness of those we serve through advocacy, acculturation, community development and cultural preservation.

The Chaldean Community Foundation is seeking an entry level IT Help Desk Specialist to join its Sterling Heights location, Monday through Friday from 8:30 a.m. to 5:00 p.m. to provide technical support and assistance related to computer systems, hardware, and software. The preferred candidate will be able to fluently speak English and understand the Chaldean community and the plight of Iraqi refugees.

Job Responsibilities

  • Offer technical assistance on the delivery, set up, maintenance, and troubleshooting of computer hardware and software.
  • Serve as the first point of contact for staff seeking technical assistance over the phone, email, and Microsoft Teams.
  • Assist users with any issues that arise while working with standard software applications.
  • Call center support – receiving, processing and prioritizing support calls/tickets from users regarding computer, hardware, software, and internet issues.
  • Setup and support AV equipment, VOIP phones and web conferencing as needed.
  • Prepare for events where AV is utilized, including set up of microphone, computers, video, etc.; ensure equipment connectivity and functionality is secure throughout event.
  • Participate in special projects as required and provide after-hours support for events.
  • Demonstrate the ability to work independently and prioritize multiple competing tasks.
  • Perform other duties as assigned.

Key Competencies

  • Excellent verbal and written communication skills.
  • Highly organized with the ability to multi-task when provided with multiple projects.
  • High attention to detail.
  • Professional personal presentation.
  • Good problem solving, analytical, and team-working skills.
  • Ability to maintain confidential information.
  • Customer service skills.

Education and Experience

  • Associates Degree required, Bachelor’s Degree in Information Technology or Systems, Computer Systems, or related field preferred.
  • Minimum of 2 years of experience in IT support, technical support, field support or help desk environment.
  • Windows 10 and Microsoft Server experience
  • Mac OS and iOS experience
  • Networking experience
  • Microsoft Office 365 (Excel, PowerPoint, Word, Teams, Outlook)
  • Microsoft Azure experience preferred
  • A+ certification preferred

Candidates should e-mail a current resume to hr@chaldeanfoundation.org and include “Entry Level IT Help Desk Specialist” in the subject line.

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